TSG

Single point of access, contracted rates/commissions.

Our team of qualified and knowledgeable travel consultants is your gateway into the Southern African tourism industry. Through TSG you can access our extensive database of contractedand preferred rate tourism service providers.

Whatever the need, TSG will find or tailor-make the right solution for your customer.

When you use our Central Reservations service, you have access to our full set of tourism solutions:

• Leisure Tourism Solutions

  TSG offers personalized solutions from our extensive database of Southern & Eastern African accommodation and activity providers.

• Eco Tourism Solutions

  Pre-packaged and tailor-made eco-friendly tourism solutions for Southern and East Africa

• Sports Tourism Solutions

  packaged travel and hospitality solutions for major sporting events

• Business Tourism Solutions

  Business, meeting and incentive program specific travel co-ordination and planning

With our white-labelled documents, customers will see us as an extension of your service and with our online CRM system, you can access records for your customers at any time.

Complete Travel Logistics.

We will look after your travel groups from the moment that they arrive in South Africa, until they depart, happy and satisfied. Utilising our network of long-standing relationships with the best tour operators and tour guides in the country, we are able to provide full destination management services in all major Southern African destinations. Your customers will see this as an extension of your service, and with our online CRM system, you will be able to access records of all interaction with your customers at any time.

Always on call, ready to help!

Our concierge desk is staffed by our team of qualified travel consultants.

All our consultants have extensive knowledge of:

• Southern & Eastern Africa
• All major South African tourism destinations
• The tourism products that we offer
• Our extensive database of Tourism Service Providers

Our concierge service is available 24/7. During South African office hours our full team is available via email, live chat or our call centre. At all other times we have staff on standby, available via email or, if urgent, our emergency telephone numbers. With our online CRM system, our travel consultants can always access complete records of all prior interaction with your customers at any time.

Your customers will see this as an extension of your service, and with our online CRM system, you will be able to access records of all interaction with your customers at any time.

Our online booking technology allows travellers to:

• Search our database of online-bookable accommodation (showcases or maps)
• Check live availability for specific dates
• Make real-time bookings
• Process secure online payments

The search facility is based on our ever-increasing list of accommodation providers where TSG has booking engine integrations. These properties can be displayed in specific destination showcase web pages, or via our unique interactive map functionality. Both of these are available as stand-alone apps or as plug-ins that you can use on your website.

Your customers will see this as an extension of your service, and with our online CRM system, you will be able to access records of all interaction with your customers at any time.

Our tourism apps enable intermediaries to deliver content, functionality and access to Travel Consultants via websites and mobile devices.

These apps are ideal for:

• Offering real time booking solutions to your customers
• Offering access to travel consultants (in house or outsourced to TSG’s Central Reservations service)
• Providing meaningful and up to date content
• Accessing Tourism spend for website publishers through revenue share models

Our apps are easy to install and can be customized to fit in with your corporate identity. Your customers will see this as an extension of your service, and with our online CRM system, you will be able to access records of all interaction with your customers at any time.

Full e-commerce sites ready in days.

TSG can provide a complete web site that handles registration, accommodation, social events and pre & post tours for your conference, event or festival. This service is available as part of our Conferencing Tourism and Event Tourism solutions.

For more information on this service please contact us.